SAFETY NOTICES AND STUDIO POLICIES
Before starting any new classes, training, instruction, health programs, workshops, and any other exercises and healing arts activities, we suggest obtaining a physical examination and/or clearance from your healthcare provider.
When participating in any activities at the studio, listen to your body and do what feels right for you in that moment.
Please be sure to arrive at least 5 minutes early to allow ample time to get settled and set-up for class.
Help us maintain a clean and orderly studio environment by wiping down studio mats and putting away props/equipment in their place after class.
Age Requirements – The minimum age for activities at Firefly is 14. People under the age of 18 must have a parent or legal guardian attend class with them.
When participating in any activities at the studio, listen to your body and do what feels right for you in that moment.
Please be sure to arrive at least 5 minutes early to allow ample time to get settled and set-up for class.
Help us maintain a clean and orderly studio environment by wiping down studio mats and putting away props/equipment in their place after class.
Age Requirements – The minimum age for activities at Firefly is 14. People under the age of 18 must have a parent or legal guardian attend class with them.
AERIAL YOGA POLICIES
Aerial Yoga Policies:
Sign up at least 4 hours prior to class. Classes with no reserved spaces will be cancelled.
If a student is unable to attend an aerial class that they have already signed up for, they must cancel the class at least four hours prior to the class or incur a $15.00 late cancel fee.
Arrive at least 15 minutes before class to allow time to adjust hammock height to appropriate level.
Remove ALL jewelry to avoid getting caught in fabric.
Wear form fitting clothing that covers armpits and backs of knees to avoid skin chafe and sweat touching the hammock.
Avoid wearing perfume or lotions.
*Firefly retains the right to modify these policies without warning.*
Aerial Yoga: Due to the limited size of this class, and in order to plan our classes to be their very best and to allow space for everyone who wants to take class, please be sure to cancel any aerial yoga class reservation 4 hours prior to class start time. Students will be charged a $10 cancellation fee for canceling in less than 4 hours.
Sign up at least 4 hours prior to class. Classes with no reserved spaces will be cancelled.
If a student is unable to attend an aerial class that they have already signed up for, they must cancel the class at least four hours prior to the class or incur a $15.00 late cancel fee.
Arrive at least 15 minutes before class to allow time to adjust hammock height to appropriate level.
Remove ALL jewelry to avoid getting caught in fabric.
Wear form fitting clothing that covers armpits and backs of knees to avoid skin chafe and sweat touching the hammock.
Avoid wearing perfume or lotions.
*Firefly retains the right to modify these policies without warning.*
Aerial Yoga: Due to the limited size of this class, and in order to plan our classes to be their very best and to allow space for everyone who wants to take class, please be sure to cancel any aerial yoga class reservation 4 hours prior to class start time. Students will be charged a $10 cancellation fee for canceling in less than 4 hours.
POLICIES
Waivers - Every person who practices in our studio must sign a waiver, before they take class. No exceptions. No waiver, no practice.
Disclaimer - Schedules, teachers and prices of classes, passes, memberships and/or products are subject to change without notice. Please always check our website for our most current offers.
Privacy Policy - Your privacy is very important to us. Any personal information you choose to give us will only be used to help us provide you with the highest quality services, products, and support. We will never share your personal or financial information with any other party. We do not share bank or credit card information with any outside parties.
Disclaimer - Schedules, teachers and prices of classes, passes, memberships and/or products are subject to change without notice. Please always check our website for our most current offers.
Privacy Policy - Your privacy is very important to us. Any personal information you choose to give us will only be used to help us provide you with the highest quality services, products, and support. We will never share your personal or financial information with any other party. We do not share bank or credit card information with any outside parties.
CANCELLATIONS AND REFUNDS
Classes and Class Passes Cancellations and Refunds - Prepaid classes and absence from classes are non-refundable. Class Passes are non-refundable, non-extendable, non-sharable, and non-transferable to other persons. They are subject to limits of time. Always check your expiration date before and after your purchase.
Gift Cards Refunds - Gift Cards are non-refundable and non-returnable. If purchased for a specific pass, they cannot be used as cash.
Membership Cancellation - Membership’s automatic payments are non-refundable after having been processed unless a mistake on our part took place. Memberships are non-transferable to another person.
For more details please refer to your signed contract to understand how to cancel a membership.
Workshop, Events, Retreats Cancellations and Refunds - Workshop cancellations required a 48 hour email notice before the workshop takes place. Cancellation requests with less than 48 hours notice will not be honored unless we can fill your space. All refunds will incur a 20% administration fee, or you can get a full refund credited to your Firefly Yoga Center account (can be used towards any purchase).
Workshop cancellation requests must be requested by email to: info@fireflyyogacenter.com. Absence to a workshop, event or retreat is non-refundable. Workshops and events could occasionally be canceled by the studio. If your event is canceled you will be notified by email, and you will receive a full refund or full credit toward your Firefly Yoga Center account if you choose.
Private Instruction and Coaching Cancellations and Refunds - Full payment will be charged if you cancel a private session with less than 24 hour notice. If you are late for a private session the session will end at the original time. If you are more than 15 minutes late for a private session it is at the instructor’s discretion whether to hold an abbreviated class or not.
Thai Massage Cancellations - 24 hour cancellation notice policy applies to all appointments. A full session’s fee will be charged for any missed or last minute cancellations.
Teacher Training Cancellations and Refunds - Application fees and/or deposit fees -when applicable- are non-refundable under any circumstances. After payment has been received if a request for cancellation is given with 7 days or more of commencement of a course or single module or section, you will receive a full refund minus a 25% for administrative and processing fees. After payment has been received if notice of cancellation is given with less than 7 days from commencement of a course or single module or section, a refund will not be possible but if requested, an account credit will be granted to make up by taking a future training. Such credit will be reduced by a 25% for administrative and processing fees, will only be valid towards the same training or module/section in the future, and will have an expiration time frame of two years from the starting day of the missed training or single module or section if taken separately. Credit will not be valid towards any other purchases. If we receive your cancellation request less than 7 days before the commencement of the event, or on the day of, or after the commencement of the event, a refund or credit will not be possible under any circumstances. Requests must be sent by email to info@fireflyyogacenter.com
Latecomers - Students can arrive a maximum of 5 minutes after class starts. 5 minutes after class has started, the doors will be locked and we will not admit late comers as it is disruptive to the students in class. We will kindly ask that you come to a different class.
Lost Items - Firefly Yoga will not be responsible for lost or stolen items under any circumstances. We under no circumstances will hold items for you at the front desk. We have lockers in our changing room, however, please refrain from bringing valuables into the studio.
The studio provides a Lost and Found box for items students may leave behind. On the first day of each month these items, including yoga mats, will be removed and donated or disposed of.
Inclement Weather Cancellations - In an effort to keep everyone safe during inclement weather we will need to cancel classes from time to time. If Fulton and Gwinnett County Public Schools are closed, day classes will be cancelled. Evening classes will be held as scheduled unless we notify you otherwise via Instagram, Facebook or email. If Fulton and Gwinnett County Public Schools have a one or two-hour delay, the studio will open at noon.
Gift Cards Refunds - Gift Cards are non-refundable and non-returnable. If purchased for a specific pass, they cannot be used as cash.
Membership Cancellation - Membership’s automatic payments are non-refundable after having been processed unless a mistake on our part took place. Memberships are non-transferable to another person.
For more details please refer to your signed contract to understand how to cancel a membership.
Workshop, Events, Retreats Cancellations and Refunds - Workshop cancellations required a 48 hour email notice before the workshop takes place. Cancellation requests with less than 48 hours notice will not be honored unless we can fill your space. All refunds will incur a 20% administration fee, or you can get a full refund credited to your Firefly Yoga Center account (can be used towards any purchase).
Workshop cancellation requests must be requested by email to: info@fireflyyogacenter.com. Absence to a workshop, event or retreat is non-refundable. Workshops and events could occasionally be canceled by the studio. If your event is canceled you will be notified by email, and you will receive a full refund or full credit toward your Firefly Yoga Center account if you choose.
Private Instruction and Coaching Cancellations and Refunds - Full payment will be charged if you cancel a private session with less than 24 hour notice. If you are late for a private session the session will end at the original time. If you are more than 15 minutes late for a private session it is at the instructor’s discretion whether to hold an abbreviated class or not.
Thai Massage Cancellations - 24 hour cancellation notice policy applies to all appointments. A full session’s fee will be charged for any missed or last minute cancellations.
Teacher Training Cancellations and Refunds - Application fees and/or deposit fees -when applicable- are non-refundable under any circumstances. After payment has been received if a request for cancellation is given with 7 days or more of commencement of a course or single module or section, you will receive a full refund minus a 25% for administrative and processing fees. After payment has been received if notice of cancellation is given with less than 7 days from commencement of a course or single module or section, a refund will not be possible but if requested, an account credit will be granted to make up by taking a future training. Such credit will be reduced by a 25% for administrative and processing fees, will only be valid towards the same training or module/section in the future, and will have an expiration time frame of two years from the starting day of the missed training or single module or section if taken separately. Credit will not be valid towards any other purchases. If we receive your cancellation request less than 7 days before the commencement of the event, or on the day of, or after the commencement of the event, a refund or credit will not be possible under any circumstances. Requests must be sent by email to info@fireflyyogacenter.com
Latecomers - Students can arrive a maximum of 5 minutes after class starts. 5 minutes after class has started, the doors will be locked and we will not admit late comers as it is disruptive to the students in class. We will kindly ask that you come to a different class.
Lost Items - Firefly Yoga will not be responsible for lost or stolen items under any circumstances. We under no circumstances will hold items for you at the front desk. We have lockers in our changing room, however, please refrain from bringing valuables into the studio.
The studio provides a Lost and Found box for items students may leave behind. On the first day of each month these items, including yoga mats, will be removed and donated or disposed of.
Inclement Weather Cancellations - In an effort to keep everyone safe during inclement weather we will need to cancel classes from time to time. If Fulton and Gwinnett County Public Schools are closed, day classes will be cancelled. Evening classes will be held as scheduled unless we notify you otherwise via Instagram, Facebook or email. If Fulton and Gwinnett County Public Schools have a one or two-hour delay, the studio will open at noon.
